State & Federal Government Jobs in the USA
Website The Exchange
Job Description:
SERVES AS FIRST LEVEL SUPPORT OF NON-ROUTINE EVENTS AND INCIDENTS (LOCAL IT STORE OPERATIONS OR HQ EXCHANGE DATA CENTER.) SAFEGUARDS PHYSICAL ACCESS TO EXCHANGE RESTRICTED DATA, PROCESSES AND SERVICES.
Job Responsibilities:
- RESPONDS TO TELEPHONE CALLS AND EMAIL REQUESTS FOR ASSISTANCE WITH IT OPERATIONS WHICH MAY INCLUDE PROVIDING AFTER HOURS SUPPORT.
- MAY PROVIDE TRAINING TO END-USERS IN NEW IT TECHNICAL FEATURES AND SOLUTIONS TO PROBLEMS.
- REPAIRS AND UPGRADES IT Operating EQUIPMENT AND SOFTWARE AS DIRECTED; UPDATES THE ASSOCIATED DOCUMENTATION. TESTS NEW SOPS AND ELEVATES INCORRECT PROCEDURES FOR REVISION OR CORRECTION.
- MONITORS VARIOUS COMPUTING SYSTEMS FOR PERFORMANCE; IDENTIFIES, DOCUMENTS AND TROUBLESHOOTS ROUTINE AND NON-ROUTINE PERFORMANCE EVENTS
- USES THE IT PROBLEM MANAGEMENT DATABASE TO RESEARCH KNOWN PROBLEMS. ASSISTS WITH Maintaining IT COMPUTING EQUIPMENT TO MEET ESTABLISHED LIFE CYCLE PLANS.
- PERFORMS OTHER RELATED DUTIES AS ASSIGNED.
Job Requirements:
- 3 YEARS COMPUTER TECHNICAL SUPPORT
- BACHELORS DEGREE – Preferred
- BACHELOR’S DEGREE AND 1 YEAR EXPERIENCE IN COMPUTER TECHNICAL SUPPORT
Job Details:
Company: The Exchange
Vacancy Type: Full Time
Job Functions: Management
Job Location: Honolulu, HI, US
Job Category: Government
Application Deadline: N/A
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