Wednesday , February 1 2023

END USER COMP TECH Jobs

Website The Exchange

Job Description:

SERVES AS FIRST LEVEL SUPPORT OF NON-ROUTINE EVENTS AND INCIDENTS (LOCAL IT STORE OPERATIONS OR HQ EXCHANGE DATA CENTER.) SAFEGUARDS PHYSICAL ACCESS TO EXCHANGE RESTRICTED DATA, PROCESSES AND SERVICES.

Job Responsibilities:

  • RESPONDS TO TELEPHONE CALLS AND EMAIL REQUESTS FOR ASSISTANCE WITH IT OPERATIONS WHICH MAY INCLUDE PROVIDING AFTER HOURS SUPPORT.
  • MAY PROVIDE TRAINING TO END-USERS IN NEW IT TECHNICAL FEATURES AND SOLUTIONS TO PROBLEMS.
  • REPAIRS AND UPGRADES IT Operating EQUIPMENT AND SOFTWARE AS DIRECTED; UPDATES THE ASSOCIATED DOCUMENTATION. TESTS NEW SOPS AND ELEVATES INCORRECT PROCEDURES FOR REVISION OR CORRECTION.
  • MONITORS VARIOUS COMPUTING SYSTEMS FOR PERFORMANCE; IDENTIFIES, DOCUMENTS AND TROUBLESHOOTS ROUTINE AND NON-ROUTINE PERFORMANCE EVENTS
  • USES THE IT PROBLEM MANAGEMENT DATABASE TO RESEARCH KNOWN PROBLEMS. ASSISTS WITH Maintaining IT COMPUTING EQUIPMENT TO MEET ESTABLISHED LIFE CYCLE PLANS.
  • PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

Job Requirements:

  • 3 YEARS COMPUTER TECHNICAL SUPPORT
  • BACHELORS DEGREE – Preferred
  • BACHELOR’S DEGREE AND 1 YEAR EXPERIENCE IN COMPUTER TECHNICAL SUPPORT

Job Details:

Company: The Exchange

Vacancy Type: Full Time

Job Functions: Management

Job Location: Honolulu, HI, US

Job Category: Government

Application Deadline: N/A

Apply Here

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