
Website City of Columbia Govern
Job Description:
This position receives in-coming emergency and non-emergency calls for law enforcement, fire, EMS and other emergency and non-emergency personnel and services in an accurate, timely and professional manner; and performs related work as required. The class works according to set procedures under occasional supervision.
Job Responsibilities:
- Answers the administrative telephone; provides information and assistance as requested and/or forwards calls to appropriate personnel; takes messages as necessary;
- Performs computer-aided dispatching work, including receiving emergency and non-emergency calls for law enforcement, fire, EMS, rescue and HazMat response;
- Handles calls in a professional and timely manner and in compliance with all pertinent local, state and federal regulations;
- Initiates calls to persons at the request of officers; calls wrecker companies as directed;
- Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc.;
- Monitors weather radio and alerts appropriate personnel of potential inclement conditions;
- Receives and responds to public inquiries and requests for assistance;
- Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills;
- Works 12-hour shifts to include holidays, nights, and weekends;
- Remains on call 24 hours per day, seven days per week, for emergency response;
- Assists in maintaining Communications Center work area and equipment in clean and working condition;
Job Requirements:
- High school diploma or GED;
- Six (6) months of relevant prior experience;
- Required to type 30 corrected wpm;
- Valid South Carolina Class “D” Driver’s License;
- NCIC certification and/or 40 hour E911 Basic Telecommunications Officer Certification from the S.C. Criminal Justice Academy;
- Must have available transportation as emergency personnel and be accessible by phone all hours;
Job Details:
Company: City of Columbia Government
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Columbia, SC, US
Application Deadline: N/A
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