Monday , March 27 2023

Columbia Careers For Call Taker

Website City of Columbia Govern

Job Description:

This position receives in-coming emergency and non-emergency calls for law enforcement, fire, EMS and other emergency and non-emergency personnel and services in an accurate, timely and professional manner; and performs related work as required. The class works according to set procedures under occasional supervision.

Job Responsibilities:

  • Answers the administrative telephone; provides information and assistance as requested and/or forwards calls to appropriate personnel; takes messages as necessary;
  • Performs computer-aided dispatching work, including receiving emergency and non-emergency calls for law enforcement, fire, EMS, rescue and HazMat response;
  • Handles calls in a professional and timely manner and in compliance with all pertinent local, state and federal regulations;
  • Initiates calls to persons at the request of officers; calls wrecker companies as directed;
  • Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc.;
  • Monitors weather radio and alerts appropriate personnel of potential inclement conditions;
  • Receives and responds to public inquiries and requests for assistance;
  • Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills;
  • Works 12-hour shifts to include holidays, nights, and weekends;
  • Remains on call 24 hours per day, seven days per week, for emergency response;
  • Assists in maintaining Communications Center work area and equipment in clean and working condition;

Job Requirements:

  • High school diploma or GED;
  • Six (6) months of relevant prior experience;
  • Required to type 30 corrected wpm;
  • Valid South Carolina Class “D” Driver’s License;
  • NCIC certification and/or 40 hour E911 Basic Telecommunications Officer Certification from the S.C. Criminal Justice Academy;
  • Must have available transportation as emergency personnel and be accessible by phone all hours;

Job Details:

Company: City of Columbia Government

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Columbia, SC, US

Application Deadline: N/A

Apply Here