Columbia Careers For Call Taker

Job Description:

Job Responsibilities:

• Answers the administrative telephone; provides information and assistance as requested and/or forwards calls to appropriate personnel; takes messages as necessary;
• Performs computer-aided dispatching work, including receiving emergency and non-emergency calls for law enforcement, fire, EMS, rescue and HazMat response;
• Handles calls in a professional and timely manner and in compliance with all pertinent local, state and federal regulations;
• Initiates calls to persons at the request of officers; calls wrecker companies as directed;
• Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc.;
• Monitors weather radio and alerts appropriate personnel of potential inclement conditions;
• Receives and responds to public inquiries and requests for assistance;
• Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills;
• Works 12-hour shifts to include holidays, nights, and weekends;
• Remains on call 24 hours per day, seven days per week, for emergency response;
• Assists in maintaining Communications Center work area and equipment in clean and working condition;

Job Requirements:

• High school diploma or GED;
• Six (6) months of relevant prior experience;
• Required to type 30 corrected wpm;
• Valid South Carolina Class “D” Driver’s License;
• NCIC certification and/or 40 hour E911 Basic Telecommunications Officer Certification from the S.C. Criminal Justice Academy;
• Must have available transportation as emergency personnel and be accessible by phone all hours;

Job Details:

Company: City of Columbia Government

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Columbia, SC, US

Application Deadline: N/A

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