Sunday , February 5 2023

City of Columbia Job Openings For Customer Service Representative, Senior

Website City of Columbia Government

Job Description:

This position provides professional, courteous customer service at all times; performs routine to moderately complex clerical work in support of efficient and effective department operations; and performs related duties as assigned. This incumbent works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor.

Job Responsibilities:

  • Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed. May use two-way radio to communicate with field personnel;
  • Greets office visitors; directs visitors to appropriate office and/or provides information and assistance as requested;
  • Provides a variety of information to the public regarding department procedures, policies and methods;
  • Types, copies, files, processes, mails and/or transmits various documents, which may include forms, work orders, permits, correspondence, memos, reports, official or legal documents, notices, etc.;
  • Assists in entering, preparing and processing department records;
  • Maintains various lists and logs;
  • Collects, receipts and accounts for various fees and fines received;
  • Reconcile daily drawers and money totals
  • Coordinates and/or participates in special projects as assigned
  • Keeping tasks and inboxes within SLA (Service Level Agreement) and KPI requirements
  • Performs other routine clerical work, including but not limited to copying documents, filing documents and retrieving files, sending and receiving faxes, entering and retrieving computer data, assembling materials, processing daily mail, running errands, etc.;
  • Receives and responds to inquiries and requests for assistance from other City departments, agencies, organizations, professionals and the public;
  • May perform specialized clerical duties peculiar to the department to which assigned;

Job Requirements:

  • High school diploma or GED;
  • Three (3) years of relevant prior experience;
  • May be required to type 30 corrected wpm;
  • Valid South Carolina Class “D” Driver’s License.

Job Details:

Company: City of Columbia Government

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Baltimore, MD, US

Application Deadline: N/A

Apply Here