IT Solutions Manager jobs

Job Description:

The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 900,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

An IT Solutions Manager job is available with the City of Fort Worth IT Solutions Data Center/Network Operations Center.  The Data Center/Network Operations Center IT Solutions Manager oversees a staff of employees that is a 7/x24 support organization that monitors and responds to alerts and outage notifications as well as performs first-level networking/server/storage type of support. Critical to this role is an understanding of Data Center environments both from the support and the physical plant perspective. The City of Fort Worth also follows the ITIL framework and it is important for the person in this role to have an understanding of ITIL. For note, there are multiple Data Centers associated with the City of Fort Worth footprint.

Job Responsibilities:

• Continuously monitors and evaluates the quality, responsiveness, efficiency and effectiveness of assigned service delivery processes.
• Assesses departmental needs and recommends equipment and software to purchase; prepares bid specifications and evaluates vendor bids; recommends appropriate action to maintain current and up to date capabilities; monitors and evaluates the efficiency and effectiveness of assigned information technology methods and procedures.
• Serves as the primary focal point for the incident management process as well as having primary responsibility with establishing communications in the event of major system outages.
• Serves as a liaison between assigned department, city personnel, other departments, and outside agencies; and assists city staff with various aspects of information systems.
• Manages third party application selection, implementation, integration, maintenance and upgrades; coordinates resources and timelines; and resolves complex technical challenges.
• Assumes management responsibility for assigned area such as communications, security, customer service, computer operations and/or other activities within the information technology service delivery process.
• Supervises staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary decisions or recommendations.
• Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned information technology projects and operational processes; recommends and administers policies and procedures; and, identifies business requirements, opportunities, cost and risk.

Job Requirements:

• ITIL Foundation Certification.
• Knowledge of asset management and inventory processes.
• Skilled in problem-solving, negotiation, critical thinking and analysis.
• Knowledge of the internal structure of computer hardware and software.
• Ability to communicate clearly and effectively, both orally and in writing.

Qualifications & Experience:

• Five (5) years of increasing responsible experience in communications, security and/or computer operations.
  Valid driver’s license.
• Bachelor’s degree from an accredited college or university with major course work in Computer Science, Management Information Systems, Business or a related information technology field.
• Two (2) years of administrative and supervisory responsibility.
• Candidate selected for hire must pass a Criminal Background check for CJIS.

Job Details:

Company: City of Austin

Vacancy Type: Full Time

Job Functions: Others

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

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