Application Systems Specialist jobs

Job Description:

Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes.

Job Responsibilities:

• Automate manual activities of application(s).
• Identification and implementation of enhancements to current applications(s).
• Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements.
• Provide metric reporting for various applications and systems.
• Utilize ticketing system to document and track all inbound and outbound customer interactions.
• Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution.
• Maintain a high level of customer service and provide long range planning to user departments.
• Gain an understanding of how the customer utilizes the application and look for area’s to suggest changes to improve efficiencies for our customers.
• Manage and execute application installation, upgrade and patching projects.
• Support customer inquiries and requests on application(s).
• Administer and provide operational support of application(s).
• Comply with all written City policies and procedures.
• Adhere to and maintain departmental standards, procedures, and documentation.
• Improve and document the technical processes around application support, create and publish knowledge articles.
• Articulate timely responses to all customers and internal stakeholder needs.

Job Requirements:

• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to prioritize and engage management in situations when prioritization is a challenge.
• Strong organizational/time management skills required.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Exceptional analytical and critical thinking skills.
• Ability to work well independently.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately.
• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Proficient in Excel and data mapping.
• Excellent oral, written and interpersonal skills.

Qualification & Experience:

• Experience working in a matrixed position.
• 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems.

Job Details:

Company: City of McKinney

Vacancy Type: Part Time

Job Functions: Other

Job Location: McKinney, TX, US

Application Deadline: N/A

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