
Website City of McKinney
Job Description:
Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes.
Job Responsibilities:
- Automate manual activities of application(s).
- Identification and implementation of enhancements to current applications(s).
- Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements.
- Provide metric reporting for various applications and systems.
- Utilize ticketing system to document and track all inbound and outbound customer interactions.
- Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution.
- Maintain a high level of customer service and provide long range planning to user departments.
- Gain an understanding of how the customer utilizes the application and look for area’s to suggest changes to improve efficiencies for our customers.
- Manage and execute application installation, upgrade and patching projects.
- Support customer inquiries and requests on application(s).
- Administer and provide operational support of application(s).
- Comply with all written City policies and procedures.
- Adhere to and maintain departmental standards, procedures, and documentation.
- Improve and document the technical processes around application support, create and publish knowledge articles.
- Articulate timely responses to all customers and internal stakeholder needs.
Job Requirements:
- Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
- Ability to prioritize and engage management in situations when prioritization is a challenge.
- Strong organizational/time management skills required.
- Ability to produce desired work outcomes, including quality, quantity, and timeliness.
- Exceptional analytical and critical thinking skills.
- Ability to work well independently.
- Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
- Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately.
- Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
- Proficient in Excel and data mapping.
- Excellent oral, written and interpersonal skills.
Qualification & Experience:
- Experience working in a matrixed position.
- 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems.
Job Details:
Company: City of McKinney
Vacancy Type: Part Time
Job Functions: Other
Job Location: McKinney, TX, US
Application Deadline: N/A
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