Sunday , March 19 2023

Application Systems Specialist jobs

Website City of McKinney

Job Description:

Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes.

Job Responsibilities:

  • Automate manual activities of application(s).
  • Identification and implementation of enhancements to current applications(s).
  • Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements.
  • Provide metric reporting for various applications and systems.
  • Utilize ticketing system to document and track all inbound and outbound customer interactions.
  • Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution.
  • Maintain a high level of customer service and provide long range planning to user departments.
  • Gain an understanding of how the customer utilizes the application and look for area’s to suggest changes to improve efficiencies for our customers.
  • Manage and execute application installation, upgrade and patching projects.
  • Support customer inquiries and requests on application(s).
  • Administer and provide operational support of application(s).
  • Comply with all written City policies and procedures.
  • Adhere to and maintain departmental standards, procedures, and documentation.
  • Improve and document the technical processes around application support, create and publish knowledge articles.
  • Articulate timely responses to all customers and internal stakeholder needs.

Job Requirements:

  • Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
  • Ability to prioritize and engage management in situations when prioritization is a challenge.
  • Strong organizational/time management skills required.
  • Ability to produce desired work outcomes, including quality, quantity, and timeliness.
  • Exceptional analytical and critical thinking skills.
  • Ability to work well independently.
  • Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
  • Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately.
  • Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
  • Proficient in Excel and data mapping.
  • Excellent oral, written and interpersonal skills.

Qualification & Experience:

  • Experience working in a matrixed position.
  • 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems.

Job Details:

Company: City of McKinney

Vacancy Type: Part Time

Job Functions: Other

Job Location: McKinney, TX, US

Application Deadline: N/A

Apply Here