Thursday , March 23 2023

City of Minneapolis Jobs For Guest Services Ambassador

Website City of Minneapolis

Job Description:

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated, and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The Minneapolis Convention Center (MCC) is a relationship building. Each individual at MCC is a hospitality hero who fulfills our mission by providing service and fostering relationships. We make a positive impact on our internal and external guests by collaborating and delivering excellence in our service and facility. We host more than 300 events annually and contribute to a vibrant downtown community by providing economic impact through visitor spending at hotels, restaurants, arts & attractions, and retail establishments.

Job Responsibilities:

  • Organize coat check tickets to ensure timely retrieval of items.
  • Keep workspace organized, clean, and neat.
  • Circulate through guest areas offering help and information to guests
  • Respond effectively to complaints and difficult customers.
  • Provide exceptional customer service as guests arrive and depart the venue.
  • Work with other Minneapolis Convention Center staff to ensure customer needs are being met.
  • Enforce entrance/attendance/building use policies and procedures in a customer service-oriented way.
  • Greet, thank, and respond tactfully and courteously to all guests, clients, and other users of the Minneapolis Convention Center.
  • Professional appearance and approach with an upbeat and warm disposition.
  • Direct and assist guests with directions and event information regarding the Convention Center and the City of Minneapolis.
  • Perform activities either independently or as part of a team.
  • Perform routine cash handling, including credit card terminals, and light clerical duties such preparing materials for mailing, making copies, or delivering messages.
  • Answer informal questions in an accurate and tactful matter.
  • Lift or move luggage up to 50 pounds and hang coats on racks by lifting them to rack height.

Job Requirements:

  • Ability to maintain a high public image, positive attitude and demeanor.
  • Exceptional customer services skills.
  • Ability to interact with fellow employees, clients, vendors and the public in a courteous, cooperative and professional manner.
  • Physical ability to stand and walk for extended periods of time.
  • Proficient English and math skills.
  • Ability to follow oral and written instructions and work with minimal supervision.
  • Ability to communicate both verbally and in writing in a professional manner.
  • Ability to lift light to medium weight and perform manual tasks requiring physical strength.

Job Details:

Company:  City of Minneapolis

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Minneapolis, MN, US

Application Deadline: N/A

Apply Here