City of Norman Jobs For Communications Officer I

Job Description:

Job Responsibilities:

• Answers 9-1-1 lines; determines caller’s needs; and enters information into a computer system or card system for appropriate response, frequently handling several calls simultaneously.
• Operates central communications equipment answering non-emergency phone lines to include after hours calls to the City of Norman offices.
• Operates the radio for non-emergency assignments for city services that requires the upkeep of records in the computer system and other various components.
• Enters data into the National Crime Information Center’s computer and supplements police reports with information from performed actions.
• Performs law enforcement type queries on various systems including but not limited to the State Computer Records System and Internet.
• Obtains additional information from callers who may be argumentative or mentally or emotionally upset to gather more information about the emergency.
• Notifies departments regarding emergency messages, damage to traffic signs or lights, or any other hazards reported.  Enters and verifies data into the OLETS, NCIC, and NPD computers.
• Maintains log of entries, locates, modifications, and clear and cancels placed into the NCIC computer.  Maintains other logs as required.
• Updates street locations and new streets for response purposes.  Performs related duties as required.

Job Requirements:

• Ability to concentrate, handle multiple calls, and pay close attention to detail under stressful conditions caused by the nature of emergency calls and human suffering.
•  Ability to maintain regular, predictable and punctual attendance.
• Effective interpersonal skills to elicit information and remain calm in highly stressful situations where human safety is at risk.
• Following oral and written instructions.  Reading maps and relating to specific call data.  Making critical and expedient decisions within established guidelines.
• Speaking clearly and concisely, using proper English.
• Responding appropriately in emergency situations.  Entering data in an accurate and timely manner.  Extracting information from irate and irrational individuals.

Job Qualification:

• Must obtain and maintain Oklahoma Law Enforcement Telecommunications Terminal Operator, Emergency Medical Dispatch, and Cardiopulmonary Resuscitation (CPR) certifications.
• High school diploma or equivalent.

Job Details:

Company: City of Norman

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Norman, OK, US

Application Deadline: N/A

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