Website City of Norman
Final candidates will undergo data entry skills assessment. Selected candidate must pass extensive background investigation, psychological test, polygraph, and drug screen.
- Answers 9-1-1 lines; determines caller’s needs; and enters information into a computer system or card system for appropriate response, frequently handling several calls simultaneously.
- Operates central communications equipment answering non-emergency phone lines to include after hours calls to the City of Norman offices.
- Operates the radio for non-emergency assignments for city services that requires the upkeep of records in the computer system and other various components.
- Enters data into the National Crime Information Center’s computer and supplements police reports with information from performed actions.
- Performs law enforcement type queries on various systems including but not limited to the State Computer Records System and Internet.
- Obtains additional information from callers who may be argumentative or mentally or emotionally upset to gather more information about the emergency.
- Notifies departments regarding emergency messages, damage to traffic signs or lights, or any other hazards reported. Enters and verifies data into the OLETS, NCIC, and NPD computers.
- Maintains log of entries, locates, modifications, and clear and cancels placed into the NCIC computer. Maintains other logs as required.
- Updates street locations and new streets for response purposes. Performs related duties as required.
- Ability to concentrate, handle multiple calls, and pay close attention to detail under stressful conditions caused by the nature of emergency calls and human suffering.
- Ability to maintain regular, predictable and punctual attendance.
- Effective interpersonal skills to elicit information and remain calm in highly stressful situations where human safety is at risk.
- Following oral and written instructions. Reading maps and relating to specific call data. Making critical and expedient decisions within established guidelines.
- Speaking clearly and concisely, using proper English.
- Responding appropriately in emergency situations. Entering data in an accurate and timely manner. Extracting information from irate and irrational individuals.
- Must obtain and maintain Oklahoma Law Enforcement Telecommunications Terminal Operator, Emergency Medical Dispatch, and Cardiopulmonary Resuscitation (CPR) certifications.
- High school diploma or equivalent.
Company: City of Norman
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Norman, OK, US
Application Deadline: N/A