Richmond Careers For Customer Service Technician

Job Description:

Job Responsibilities:

• Responding to customer requests, inquiries and problems in person and on telephone, assisting with resolutions;
• Assisting customers in person or by telephone with billing inquiries;
• Receiving and reconciles cash, checks and charges receipts;
• Verifying and correcting  business licenses and personal property tax information;
• Answering questions about rates, business licenses, decals, personal property taxes, service charges, fees and credit policies;
• Reviewing requests and issues permits, certificates and drafts to customers; makes requested changes on existing documents;
• Managing customer data records by adding new records, maintaining and revising current records, and archiving and deleting obsolete records within department computer system as directed;
• Monitoring delinquent customer accounts and takes prescribed action;
• Screening and registering clients, and monitors caseload activity on a monthly basis;
• Forwarding customer feedback to supervisor;
• If assigned to Customer Care Call Center in Finance/Assessor’s, respond to customer’s incoming telephone calls;
• Generating reports on a routine and recurring basis;
• Ensuring customer permits, licenses and records comply with City and State laws;
• Performing routine office tasks such as preparing correspondence, data entry, mail processing and filing.

Job Requirements:

• Demonstrated knowledge in standard office equipment, standard office protocols and procedures, basic clerical duties and cash handling procedures; Proven skill in data entry, MS office, problem solving, basic mathematics and customer service. Proven ability to multi-task, remain calm in stressful situations and defuse inflamed situations.

Job Qualification:

• Qualifications, Special Certifications and Licenses

Job Details:

Company:  City of Richmond, Virginia

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Richmond, VA, US

Application Deadline: N/A

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