
City of San Antonio
Job Description:
Under general supervision, is responsible for recording and following-up on citizens’ complaints, questions, and requests regarding City services. Working conditions are primarily inside an office environment with occasional visits to outdoor sites. Exercises functional
Job Responsibilities:
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Follows-up on citizens’ complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved.
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Performs related duties and fulfills responsibilities as required.
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May conduct on-site investigations of complaints.
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Works with departments and divisions in the formulation of complaint handling procedures for customer service.
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Attends citizen/neighborhood meetings to present and obtain information.
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Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken.
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Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.
Job Requirements:
- Ability to learn City departments, services, policies, and procedures.
- Skill in utilizing a personal computer and associated software programs.
- Knowledge of modern office procedures and methods.
- Ability to communicate clearly and effectively.
- Ability to respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner.
- Knowledge of proper interviewing techniques.
- Ability to operate a computer keyboard and other basic office equipment.
- Ability to make sound decisions.
Job Details:
Company: City of San Antonio
Vacancy Type: Full Time
Job Functions: Others
Job Location: San Antonio, TX, US
Application Deadline: N/A
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