Customer Services Specialist jobs

Job Description:

Under general supervision, is responsible for recording and following-up on citizens’ complaints, questions, and requests regarding City services. Working conditions are primarily inside an office environment with occasional visits to outdoor sites. Exercises functional

Job Responsibilities:

• Follows-up on citizens’ complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved.
• Performs related duties and fulfills responsibilities as required.
• May conduct on-site investigations of complaints.
• Works with departments and divisions in the formulation of complaint handling procedures for customer service.
• Attends citizen/neighborhood meetings to present and obtain information.
• Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken.
• Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.

Job Requirements:

• Ability to learn City departments, services, policies, and procedures.
• Skill in utilizing a personal computer and associated software programs.
• Knowledge of modern office procedures and methods.
• Ability to communicate clearly and effectively.
• Ability to respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner.
• Knowledge of proper interviewing techniques.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to make sound decisions.

Job Details:

Company: City of San Antonio

Vacancy Type: Full Time

Job Functions: Others

Job Location: San Antonio, TX, US

Application Deadline: N/A

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