Wednesday , February 1 2023

Customer Services Specialist jobs

City of San Antonio

Job Description:

Under general supervision, is responsible for recording and following-up on citizens’ complaints, questions, and requests regarding City services. Working conditions are primarily inside an office environment with occasional visits to outdoor sites. Exercises functional

Job Responsibilities:

  • Follows-up on citizens’ complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved.
  • Performs related duties and fulfills responsibilities as required.
  • May conduct on-site investigations of complaints.
  • Works with departments and divisions in the formulation of complaint handling procedures for customer service.
  • Attends citizen/neighborhood meetings to present and obtain information.
  • Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken.
  • Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.

Job Requirements:

  • Ability to learn City departments, services, policies, and procedures.
  • Skill in utilizing a personal computer and associated software programs.
  • Knowledge of modern office procedures and methods.
  • Ability to communicate clearly and effectively.
  • Ability to respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner.
  • Knowledge of proper interviewing techniques.
  • Ability to operate a computer keyboard and other basic office equipment.
  • Ability to make sound decisions.

Job Details:

Company: City of San Antonio

Vacancy Type: Full Time

Job Functions: Others

Job Location: San Antonio, TX, US

Application Deadline: N/A

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