FTT Coordinator jobs

Job Description:

Front line supervisors ensuring cleanliness of CTA’s fleet of rail cars by coordinating, supervising, and overseeing rail car servicers, vendors, and other staff assigned to the section. Maintains quality standards of cleanliness for our customers in the areas of terminal platforms, rail yards, terminal routes and campaign activities.

Job Responsibilities:

• Maintaining a clean fleet of assigned rail cars under harsh environmental conditions and high public usage.
• Maintaining quality service within tight budget constraints compounded by high employee turnover and day-to-day absenteeism.
• Maintaining good working relationships and communicating effectively with other departments and vendors in order to achieve Authority goals and objectives.
• Visually surveys rail cars in yard and line of road to determine if vehicle should be pulled for immediate service or meets appropriate standards to remain in scheduled cleaning cycle. Adjusts cleaning schedule as appropriate. Investigates and responds to complaints from internal and external customers.
• Coordinates platform, campaign, and single shop activities of car servicers, vendors, and other staff to meet quality and service standards. Conducts random audits of platform activities at terminal locations across several routes to ensure adherence to schedule, production, and quality.
• Assists management with disciplinary interviews and investigations regarding attendance and work performance.
• Prepares reports on work shift service and quality in order to provide management with current state of the fleet information.
• Determines if work techniques and equipment utilization of car servicers, vendors, and other staff are appropriate to shift and location in order to maintain consistent standards.
• Reviews work reports of car servicers, vendors, and other staff to determine adherence to instructions. Reviews technical, training, and safety bulletins to keep staff informed of procedures.

Job Requirements:

• Must have the stamina to work excessive hours during emergency situations with duration up to two weeks.
• Chicago Transit Authority requires all employees to be COVID-19 vaccinated. If you are offered employment, proof of COVID-19 vaccination will be required as a condition of employment and as part of the hiring process. Visit www.transitchicago.com/careers for full notice.
• Exposed to solvents and solutions used in cleaning, waxing, stripping and graffiti removal
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
• Must possess the physical strength and agility to negotiate track, ballast and footwalk conditions in a rail yard and on the right of way.
• Extensive walking, bending, stooping, kneeling, standing and climbing. Lifts, carries and maneuvers materials or equipment weighing up to 75 pounds.
• Strong Microsoft Word and Excel, PowerPoint skills preferred.
• Strong customer service skills.
• Strong verbal and written communication skills.
• General knowledge of collective bargaining agreements and with union contract provisions governing Car servicers preferred.
• Team player, reliable, dependable, able to multi-task and work under pressure and meet deadlines.
• Works various hours and shifts subject to change weekly.
• Subject to adverse weather conditions related to outside work on CTA platforms, terminals and rail yards. Minimal office environment.
• Works a majority of time in rail yards and terminal platforms.
• Subject to being on-call 24/7 and must be available for emergency calls 24 hours a day, seven days a week.
• Works in close proximity to moving vehicles and energized third rail. Required to walk in yard areas where footing may be uncertain.
• Required to carry and respond to radio calls while on duty.
• Expected to direct operation of automated tools and equipment including but not limited to car washers, pumps, floor scrubbers/strippers, electric steamers and buffers. Expected to operate office equipment, 8 channel radio and company/personal vehicle.
• Required to carry and respond to a pager and company issued cellphone at all times.

Qualification & Experience:

• High school diploma required. Experience as a Car Servicer, other applicable vehicle or facility maintenance experience, or janitorial related experience preferred.
• Experience supervising large workforce, particularly in a union environment preferred.

Job Details:

Company: Chicago Transit Authority

Vacancy Type: Full Time 

Job Functions: Truck Transportation

Job Location: Chicago, IL, US

Application Deadline: N/A

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