U.S. Department of Veterans Affairs
There are 7 positions available at 4 different locations. These positions are located within the Voluntary Services at the Veterans Affairs Medical Center (4) in Altoona, PA; (1) in State College, PA; (1) Dubois, PA; and (1) in Johnstown, PA.
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*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***
The Volunteer Services Assistant will work at the front Greeter’s desk and other areas of the hospital assisting the Chief, Voluntary Service in ensuring that Veteran patients are provided excellent customer service.
Major duties include, but are not limited to, the following:
Responds to questions from patients concerning various services;
Provides patient escorts requiring pushing wheelchairs, gurneys, and assisting with transporting medical equipment;
Provides advisory and technical assistance to patients, administrative staff, and professional staff regarding general hospital information;
Receives and handles concerns ensuring that quality service is rendered in a timely, competent, and caring manner;
Assists Veteran patients with checking in for appointments at the Kiosks;
Researches problems and/or reviews issues and requests related to information regarding services in the Medical Center, clarifies issues, and evaluates the need for additional information;
Carries out the requests made by the Chief, Voluntary Service, Service-Level Patient Advocates, or seeks assistance for uncommon, unique, or new tasks;
Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff/volunteers) in a courteous, tactful, and respectful manner;
Provides the customer with consistent information according to established policies and procedures;
Handles conflicts and problems in dealing with the customer constructively and appropriately;
Provides administrative functions for Voluntary Service utilizing the Voluntary Service System (VSS) computer system;
Provides administrative functions for the facility to include handling written correspondence and telephone inquiries;
Performs general administrative support related to the staff, volunteers, and patients;
Performs other related duties as assigned.
Work Schedule: Monday through Friday from 8:00am – 4:30pm
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.
To qualify for this position, you must meet one of the following criteria:
EXPERIENCE: At least one (1) year of general experience that has equipped you with the knowledge, skills, and abilities necessary to perform the duties of a Volunteer Services Assistant GS-4. General experience is defined as progressively responsible clerical, office, and customer service work that indicates your ability to perform the duties of this position.
NOTE: Experience must be fully documented on your resume and must include job title; duties; month and year start/end dates AND hours worked per week.
EDUCATION: Two (2) years of education above the high school level for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation.
COMBINATION: Equivalent combination of successfully completed post-high school education and general experience, as described above, which meet the total qualification requirements for this grade level.
NOTE: Your experience must be documented in your resume and transcripts are required.
You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Veteran and Customer Focus
IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Physical Requirements: The work is primarily physical which requires standing, walking, bending, lifting and pushing wheelchairs, gurneys and other medical equipment. The work requires average agility and dexterity. The work requires some occasional lifting.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (814) 943-8164.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization’s telework policy and the duties of the position.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
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