Wednesday , February 1 2023

Duke Energy Internships For Work Management Specialist I

Website Duke Energy Corporation

Job Description:

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Job Responsibilities:

  • Maintains confidential company/employee information in a professional and discreet manner
  • Maintains office record retention files
  • Orders office supplies
  • Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
  • Assists managers with meeting minutes, action items, office logistics while performing other work management duties
  • Updates local bulletin boards with required reference materials
  • Efficiently uses available tools or systems to effectively communicate reliability details to external customers
  • Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
  • Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
  • Facilitates communication between internal and external customers
  • Reports job status details to operation center personnel and others as requested
  • Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
  • Ensures work is scheduled and executed timely
  • Assist with preliminary research and root cause analysis for customer issues
  • Collaborates with other work groups to ensure desired customer experience
  • Professional and courteous in all contacts
  • Initiates facility/security requests (broken printers, lights, cameras, etc.)

Job Requirements:

  • Experience processing invoices
  • Experience in accounts receivable/accounts payable
  • Demonstrates excellent customer skills
  • Possesses effective written and verbal communication and interpersonal skills
  • Collaborates effectively in a team environment
  • Demonstrates knowledge of Microsoft Office software
  • Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
  • Effectively manages stressful situations
  • One to three years of providing customer service support
  • Proficient in Microsoft Office software
  • Knowledgeable of Delivery Operations processes and work management and related computer applications

Job Details:

Company: Duke Energy Corporation

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Greenville, SC, US

Application Deadline: N/A

Apply Here