
Website Duke Energy Corporation
Job Description:
This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Job Responsibilities:
- Maintains confidential company/employee information in a professional and discreet manner
- Maintains office record retention files
- Orders office supplies
- Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
- Assists managers with meeting minutes, action items, office logistics while performing other work management duties
- Updates local bulletin boards with required reference materials
- Efficiently uses available tools or systems to effectively communicate reliability details to external customers
- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
- Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
- Facilitates communication between internal and external customers
- Reports job status details to operation center personnel and others as requested
- Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
- Ensures work is scheduled and executed timely
- Assist with preliminary research and root cause analysis for customer issues
- Collaborates with other work groups to ensure desired customer experience
- Professional and courteous in all contacts
- Initiates facility/security requests (broken printers, lights, cameras, etc.)
Job Requirements:
- Experience processing invoices
- Experience in accounts receivable/accounts payable
- Demonstrates excellent customer skills
- Possesses effective written and verbal communication and interpersonal skills
- Collaborates effectively in a team environment
- Demonstrates knowledge of Microsoft Office software
- Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
- Effectively manages stressful situations
- One to three years of providing customer service support
- Proficient in Microsoft Office software
- Knowledgeable of Delivery Operations processes and work management and related computer applications
Job Details:
Company: Duke Energy Corporation
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Greenville, SC, US
Application Deadline: N/A
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