Duke Energy Internships For Work Management Specialist I

Job Description:

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Job Responsibilities:

• Maintains confidential company/employee information in a professional and discreet manner
• Maintains office record retention files
• Orders office supplies
• Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
• Assists managers with meeting minutes, action items, office logistics while performing other work management duties
• Updates local bulletin boards with required reference materials
• Efficiently uses available tools or systems to effectively communicate reliability details to external customers
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers
• Reports job status details to operation center personnel and others as requested
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
• Ensures work is scheduled and executed timely
• Assist with preliminary research and root cause analysis for customer issues
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Initiates facility/security requests (broken printers, lights, cameras, etc.)

Job Requirements:

• Experience processing invoices
• Experience in accounts receivable/accounts payable
• Demonstrates excellent customer skills
• Possesses effective written and verbal communication and interpersonal skills
• Collaborates effectively in a team environment
• Demonstrates knowledge of Microsoft Office software
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Effectively manages stressful situations
• One to three years of providing customer service support
• Proficient in Microsoft Office software
• Knowledgeable of Delivery Operations processes and work management and related computer applications

Job Details:

Company: Duke Energy Corporation

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Greenville, SC, US

Application Deadline: N/A

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