State & Federal Government Jobs in the USA
Website El Paso County
Job Description:
The Customer Relations Specialist under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department. This designation is distinguished from the Office Assistant classification by greater work complexity and broader work activities.
Job Responsibilities:
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Maintains confidentiality;
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Provides information to customers on all phases of service provided;
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Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out;
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Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns;
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Reports any equipment maintenance needs for appropriate action;
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Evaluates and ensures proper documentation;
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Serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general
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public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance;
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Establishes and maintains files and records;
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Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts;
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Ensures proper documentation is provided by the customer in order to process requests;
Job Requirements:
- May be required to travel to satellite branches when assigned or at times, on very short notification;
- May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.
Job Details:
Company: El Paso County
Vacancy Type: Full Time
Job Functions: Others
Job Location: El Paso, TX, US
Application Deadline: N/A
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