Thursday , February 9 2023


Website El Paso County

Job Description:

The Customer Relations Specialist under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department.  This designation is distinguished from the Office Assistant classification by greater work complexity and broader work activities.

Job Responsibilities:

  • Maintains confidentiality;
  • Provides information to customers on all phases of service provided;

  • Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out;
  • Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns;
  • Reports any equipment maintenance needs for appropriate action;
  • Evaluates and ensures proper documentation;
  • Serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general
  • public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance;
  • Establishes and maintains files and records;
  • Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts;
  • Ensures proper documentation is provided by the customer in order to process requests;

Job Requirements:

  • May be required to travel to satellite branches when assigned or at times, on very short notification;
  • May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.

Job Details:

Company: El Paso County

Vacancy Type: Full Time

Job Functions: Others

Job Location: El Paso, TX, US

Application Deadline: N/A

Apply Here