First National Bank Of Omaha Jobs For Credit Card Senior Specialist

Job Description:

Job Responsibilities:

• Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers’ concerns.
• Identify customer’s need and move them towards the appropriate action using your knowledge and experience.
• Monitor reactions and check for understanding when working with customers and co-workers.
• Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.

Job Requirements:

• You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.
• You are not afraid to make decisions and willingly provide input.
• You have the ability to recognize different people’s styles and adjust your communication accordingly.
• You can make decisions quickly by using available resources, seeking input, and considering short and long term implications.
• Have obtained a high school diploma or GED as required.
• Have a minimum of twelve (12) months of direct customer service experience or sales experience as required.
• Have a positive attitude and professional demeanor.
• Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.
• Have a quiet workspace with minimal distractions if working remotely from home.
• Maintain a fast and reliable internet connection if working remotely from home.
• Demonstrated dependability/reliability.

Job Details:

Company: First National Bank of Omaha

Vacancy Type: Full Time

Job Functions: Other

Job Location: Omaha, NE, US

Application Deadline: N/A

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