First Transit Job Application – Customer Service Representative

Job Description:

We need full-time Customer Service Representatives in San Diego, California to act as a liaison for our internal/ external customers, providers. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.

Job Responsibilities:

• Effectively communicate with internal/external customers, providers, and client as needed in order to provide exceptional client service
• Dispatch inquiry support
• Trapeze bookings for inbound reservation calls
• Use programs to research and analyze complaints, incidents, and concerns
• No-show validations

Job Requirements:

• Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
• Proficient in Microsoft Word, Excel and Outlook.
• Exceptional customer service skills with professional, customer-focused telephone etiquette
• Can speak Spanish
• Ability to learn dispatch and scheduling applications
• Ability to sit for extended hours in an office environment
• To excel at client service
• Proficient in time management and multi-tasking
• Must be able to work flexible hours

Qualification & Experience:

• A minimum of a High School diploma or GED

Job Details:

Company: First Transit

Vacancy Type: Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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