Website FL Department of Revenue
The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service education and enforcement.
- Responding to emergency and non-emergency calls.
- Professionalism – Call Takers must be able to maintain high professional standards and calm, even-tempered attitudes during emergency situations, including situations that may be distressful in nature, and when dealing with individuals who may be distraught, uncooperative, distracted, or aggressive.
- Communication and Active Listening – Call Takers must be able to speak clearly and communicate information concisely as seconds count in emergency situations. They must be able to listen carefully and control conversations to obtain needed information quickly and accurately.
- Teamwork – Call Takers are expected to work cooperatively and professionally with internal members, law enforcement officers and agency partners.
- Information Comprehension and Retention – Call Takers must be able to understand, interpret and apply a variety of information/data. This includes reading maps and determining geographical/directional information; applying rules, regulations, policies, and procedures; and understand law enforcement terminology.
- Reasoning, Critical Thinking, and Judgment – Call Takers must be able to quickly weigh and evaluate large volumes of information and consider numerous factors while making appropriate decisions based on training, experience, judgment, and established procedures.
- Multi-tasking – Call Takers may have to handle (switch between) multiple calls at the same time and any call may require performing several activities simultaneously such as interacting with the caller, updating information and.
- Discretion and Integrity – Call Takers have access to sensitive and confidential information and are expected to maintain the confidentiality of information and uphold the integrity of safety sensitive operations.
- Computer and Equipment Skills – Call Takers must be able to proficiently operate a multi-line telephone, and a computer and associated systems/applications such as the Computer Aided Dispatch (CAD) system.
- Receiving, relaying, and documenting call/incident details, law enforcement activity and other information.
- Helping coordinate efforts between FHP and other agencies (e.g., the Florida Department of Transportation after crash incidents).
- Must be 18 years of age or older.
- Must be willing and able to work rotating days and shifts to ensure coverage 24 hours per day, 7 days per week, including weekends and holidays.
- High school diploma or a general equivalency diploma is required.
- In accordance with F.S. 322, selected applicant must possess a valid Class E or higher driver’s license. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.
Company: FL Department of Revenue
Vacancy Type: Full Time
Job Functions: Other
Job Location: Tampa, FL, US
Application Deadline: N/A