Thursday , March 23 2023

HCA Careers For Technical Analyst II

Website HCA Healthcare

Job Description:

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24×7 on-call support is provided based on division IT staff rotation.

Job Responsibilities:

  • Mentors, trains and supports entry-level technical analysts
  • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
  • Performs preventative maintenance
  • Aids and trains users on division and facility technology
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
  • Logs and tracks problems; reviews problem tracking databases
  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information
  • Adheres to and supports HCA IT&S standards, policies and procedures
  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
  • Adheres to Code of Conduct and Mission & Value Statement
  • Performs facility-based moves, adds, and changes (MACs), as needed
  • Provides 24×7 on-call support based on division IT staff rotation, and carries a pager as warranted
  • Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
  • Effectively works with customers, Service Desk and Technical Services personnel
  • Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
  • Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software

Job Requirements:

  • Manages and prioritizes workload
  • Demonstrates ability to multi-task; Possesses strong analytical skills
  • Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing
  • Possesses proficiency in MS Office applications
  • Must be able to drive to assigned sites to complete work

Job Details:

Company: HCA Healthcare

Vacancy Type: Full Time

Job Functions: Other

Job Location: Savannah, GA, US

Application Deadline: N/A

Apply Here

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