DIGITAL COMMUNICATIONS ADMINISTATOR Jobs

Job Description:

Oversees and maintains daily web production and information for customer-facing websites, tools, social platforms, and applications within the Communications department.

Job Responsibilities:

• Supervises staff and contract employees on the completion of updates and projects
• Provides guidance and assistance to new or entry-level employees
• Oversees daily account management across all Metro social channels
• Monitors Metro and transportation related conversations on social media
• Assists Information Technology (IT) with web network access issues as needed, e.g., program and server access privileges
• Regulates and manages access rights of different users, and oversees security and administration of Metro social media accounts or websites
• Tests and develops web pages for Americans with Disabilities Act (ADA) compliance (section 508 guidelines) using screen reading software
• Coordinates with other cross-functional teams to ensure overall function of site-wide features and design are in compliance with Metro standards
• Monitors metrics and develops periodic reports to document accomplishments and traffic/usage
• Performs daily content production and manages calendar; reviews and manages content for accuracy, editorial correctness, and cohesive voice with other customer collaterals
• Reviews requests and projects for feasibility, tone, and accuracy
• Meets with marketing, design, and other Metro departments to develop a Scope of Work (SOW), scheduling, and deliverables
• Analyzes feedback and analytics to develop new features; reviews and tests new features and tools for quality assurance; works to troubleshoot, document, and fix technical bugs and errors
• Updates Metro′s website′s custom Content Management Systems (CMS)
• Creates guidelines and standards for web production
• Plans and monitors social media and digital ad campaigns
• Manages and updates social media best practices and works to actively educate and train Metro staff For Web Communications Assignments
• Performs and oversees daily web content production and technical functions of Metro digital platforms, including websites, mobile and tablet applications, and large-format interactives
• Works with Marketing to create new content and schedule content as needed for internal and external websites; copyedit where needed
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out For Social Media Assignments
• Acts as producer and project manager for Metro social media accounts

Job Requirements:

• Communicate effectively across multiple departments, vendors and stakeholders
• Compile and analyze complex data
• Understand, clarify, and apply Metro rules and regulations
• Prepare documentation, reports, and correspondence
• Supervise, train, and motivate assigned staff
• Read, write, speak, and understand English
• Manage multiple requests and projects, and meet critical deadlines
• Think strategically

Qualification & Experience:

• Experience in UX writing, information architecture, and developing content guidelines.
• Experience creating email marketing campaigns, determining target audiences, devising campaigns, designing emails, and analyzing campaign performance.
• Experience creating user-centered designs, and customer-facing products or features.
• Bachelor′s Degree in Marketing, Communications, Public Relations, Visual Communications, Design, Computer Science, or a related field
• Five years of relevant experience in digital marketing or in website administration and production; some positions in this class may require specialized experience in area of assignment

Job Details:

Company: Los Angeles Metro

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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