Thursday , February 2 2023

Montana State Employment For Client Service Coordinator

Website State of Montana

Job Description:

The Office of Public Assistance administers state and federal policies and regulations to determine eligibility for public assistance programs. The Client Service Coordinator position serves a vital customer service role and has direct contact with the public in-person and via a telephone helpline. This position helps Montanans gain access to Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and a variety of health coverage programs.

Job Requirements:

  • Strong communication skills, both verbal and written, organizational skills both analytical and problem solving, and the ability to work with confidential documents.
  • A positive outlook, dependability, accuracy and pride with your work.
  • Initiative, resilience, and cooperative nature to maintain a harmonious work environment that exceeds everyone’s expectations.
  • Other combinations of education or experience may be substituted.
  • Preferred: Knowledge of public assistance programs & eligibility requirements
  • Preferred: Experience working with tribal government entities and/or other organizations of native peoples.

Qualification & Experience:

  • Associates degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study
  • Four years of job-related experience determining or processing eligibility for social service programs and/or health, financial loans, unemployment, collections, call center, etc.
  • Related bachelor’s degree and 2 years job-related experience.
  • Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.

Job Details:

Company: State of Montana

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Missoula, MT, US

Application Deadline: N/A

Apply Here