Washington Dulles International Airport Jobs For Digital Transformation Program Manager

Job Description:

As the Digital Transformation Program Manager, you will lead in strategizing, planning, and executing on a digital transformation plan for enhancing customer experience and building a pipeline of sustainable, profitable revenue streams through the implementation, sales and marketing of technology solutions and services at the two Airports.

Job Responsibilities:

• Manages and oversees the digital transformation program portfolio, ensuring communication, reporting and transparency to all key stakeholders.
• Works closely with stakeholders at both Airports and Office of Technology groups to support piloting, testing and implementation of technology solutions at the Airports.
• Exercises a data-centric approach to gathering customer insights and develops and implements customer engagement strategies to drive marketing, CRM, loyalty programs, airport retail marketplace offerings and more.
• Manages and drives revenue generation through the Office of Technology’s Managed Airport Technology Services (MATS) catalogue of technology offerings (Wi-Fi, telephony, network cabling and more) to tenants and other customers.
• Builds, directs, motivates, mentors and develops a team of subordinate staff in the execution of the digital transformation objectives.
• Leads discussions and builds consensus with all involved business partners and stakeholders, throughout the digital transformation and passenger engagement process. Leads committees, acts as a change agent and influences decisions around customer digital engagement and digitization of touchpoints along the customer’s travel journey.
• Serves as a liaison between MWAA Labs, other IT groups, Airports Authority business teams, as well as concessions and other customers and airport stakeholders on digital transformation projects.
• Develops, plans and executes on digital revenue strategies for leveraging digital advertising opportunities across a range of mediums within the
• Airports, including airport digital signage, web, mobile and Wi-Fi.

Job Requirements:

• Ability to establish and maintain multiple sales networks and relationships.
• Ability to understand technical information and communicate it in a clear manner, both written and orally, for a broad range of audiences.
• Ability to solve problems and think strategically while leading projects and working cross-functionally to achieve project objectives and deliverables.
• Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.
• Strong interpersonal skills, including skills in collaboration, team building, adaptability, conflict resolution, negotiation, networking and relationship building.
• Two of the seven years must include experience in technical business development.
• Seven years of progressively responsible experience in information technology, program management, strategic planning, or related work.
• Comprehensive knowledge of current technologies and trends including SaaS offerings, mobile apps and devices, Cloud, and IOT technologies.

Job Details:

Company: Metropolitan Washington Airports Authority

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Arlington, VA, US

Application Deadline: N/A

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