Transmission Mechanic – PG&E Entry Level Jobs

Job Description:

The Senior Solutions Specialist will be a member of the Centralized Outreach Team. This position will focus on customer notification and outreach related to the High Pressure Regulator (HPR)/Idle Facilities programs and other outreach field support or programs as necessary such as Environmental Notifications, Gas Vegetation Program Management, Electric Vegetation Management, System Hardening or other Electric or Gas programs as assigned.

Job Responsibilities:

• Facilitate customer escalations including legal claims and restoration efforts as needed
• Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
• Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations or departments to ensure ample customer communications
• Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
• Take the lead to develop local tactical plans, project by project, based on in-field expertise
• Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner including coordinating and executing contracts for HPR/Idle Facility customer commitments
• Route and handle complex customer concerns, in a timely and thorough manner – on the phone or in person based on the nature of the concern
• Strategize and develop customized outreach plans for specific projects with input from PM and team
• Tailboard and educate internal and external project crews regarding customer concerns or issues
• Become a subject matter expert on HPRs/Idle Facilities and other gas/electric programs
• Act as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
• Consistently document customer communications
• Initiate strong working relationships with work sponsored project managers (PMs)

Job Requirements:

• Effective at negotiating and able to communicate effectively and comfortably at director level and below internally and with customers and third parties
• Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
• Advanced knowledge of assigned area of expertise
• Demonstrated proficiency with intermediate levels of Excel, Word, PowerPoint and other like
• 3 years of previous customer facing customer service and/or customer facing roles
• Positive, enthusiastic, team-oriented, customer-centric self-starter
• Accountable, dependable and self-motivated to work hard with limited supervision
• Detail-oriented and meticulous on documentation, work planning, training and safety
• Demonstrated proficiency in achieving results by leading and influencing matrixed teams w

Qualification & Experience:

• Job-related experience, 4 years
• Bachelors Degree in Accounting, Business Administration, Economics, Finance, Marketing, Mathematics, Engineering or job-related discipline or equivalent experience
• CA Class C License, or equivalent
• Ability to travel up to 10 percent of working time

Job Details:

Company: Pacific Gas and Electric Company

Vacancy Type: Full Time

Job Location: Modesto, CA, US

Application Deadline: N/A

Apply Here

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