Friday , February 3 2023

Santa Fe Job Application For Senior Financial Aid Specialist

Website Santa Fe College

Job Description:

The Senior Financial Aid Specialist reviews, analyzes, reconciles, and determines the award of financial aid funds to students based on established eligibility criteria subject to internal and external audit. The Senior Financial Aid Specialist also clarifies federal, state, and College rules, regulations, statutes, procedures, and policies to advise students and others including College faculty and staff. This position involves specialized capabilities and knowledge in the administration of financial aid in one or more of several federal and/or state program areas, including but not limited to: grants, loans, work study, clock hour programs, student eligibility, and return to Title IV. The Senior Financial Aid Specialist possesses knowledge of College programs and resources and has a thorough understanding of applicable Financial Aid institutional, state, and federal guidelines and regulations. This position may need to work a flexible schedule, including extended hours during peak service periods and special events.

Job Responsibilities:

  • Meet with students to resolve issues and discrepancies or make revisions in awards based on established criteria and guidelines.
    Discuss a variety of sensitive and confidential information with students and others as appropriate including parents, faculty, and staff.
    Resolve problems related to overpayments and incorrect disbursements based on established guidelines.
    Work in consultation with the Coordinator, as needed, for research, resolution, and de-escalation.
    Carefully adhere to all department policies and procedures as translated from institutional, state, and federal guidelines and regulations, including FERPA, and participate in professional development on a continual basis to stay compliant.
    Conduct outreach events that promote Santa Fe College and general access to education by publicizing financial aid and financial literacy services to the community.
    Advise, counsel, and inform students, parents, and staff about available financial aid opportunities, eligibility requirements, application processes, financial literacy, and College resources in person, over the telephone, and through email.
    Complete analysis and reconciliations involving hours taken, income, and other variables to determine eligibility.
    Review, understand, and apply department policies and procedures translated from complex regulations and policies governing all Title IV financial assistance and programs administered by the state and federal government.
    Assist students with the accurate completion of financial aid application documents and evaluate applicable supporting documentation.
    Use independent, professional judgement to review and analyze varied documentation, often of a highly sensitive and confidential nature, to make decisions regarding appeals, overrides, and eligibility based on an understanding of related federal, state, and local guidelines.
    Use appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation.
    May need to work a flexible schedule, including extended hours during peak service periods and special events.
    Research and resolve problems including recommendation of appropriate solutions, corrective actions, and adjustments as needed for resolution.
    Communicate tactfully while exercising extreme diplomacy, empathy, and compassion when dealing with sensitive information, challenging situations, difficult, and sometimes disgruntled individuals.
    Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

Job Requirements:

  • Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
  • Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
  • Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
  • Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
  • Systems & Software – proficient level of knowledge of Microsoft Office and/or relevant position software programs.
  • Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
  • Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
  • Ability to work successfully in a multi-cultural environment.

Job Details:

Company: Santa Fe College

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Gainesville, FL, US

Application Deadline: N/A

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