Monday , January 30 2023

Systems Engineer for Senate Jobs

Website United States Senate

Job Description:

The Systems Engineer will be responsible for providing cross functional technical support and leadership, across a number of disciplines within IT. The Systems engineer plays an active role in provisioning, installing, configuring, operating, and maintaining system software, hardware, and corresponding infrastructure (network, storage, etc). This individual ensures that hardware, operating systems, applications, and related documentation and procedures adhere to industry best practices.

Job Responsibilities:

  • Work alongside the team to provide helpdesk coverage during an early, mid, or late shift as needed, taking on incidents and requests through various channels (email, phone, chat, and web-portal).
  • Manage user requests for assistance via JIRA service desk platform, prioritizing and carrying issues to resolution.
  • Maintain vendor repair service accounts and relationships, and help curate an inventory of spare parts where appropriate.
    works to find solutions to prevent or mitigate future concerns.
  • Updates JIRA worklogs and associated documentation by the end of each work day to ensure accurate time tracking and documentation, feeding into project management and change management areas of the business.
  • Participates in the maintenance and formulation of documentation for all technologies.
  • Provides customer-centric service and support, reflected in survey data feedback from case contacts. Takes ownership of any detractors and
  • Participates in daily, weekly, and quarterly reviews as required.
  • Seeks to resolve the majority of support requests during first contact with user, and works with the Manager of Service Delivery to improve process/procedure where required.

Job Requirements:

  • Maintain corporate servers, applications, firewalls, LAN, WAN, and other associated security components.
  • Troubleshoot problems with hardware or software, including (but not limited to): Windows 10, VMware VDI, Dell Networking, NSX, MS
  • Exchange E-mail, Skype for Business, Microsoft Teams, Office 365, line of business applications (Symitar, Synergy, etc), and any other supporting equipment or platforms; making repairs and corrections where required.
  • Coordinates with internal resources and external vendors to lead and complete installation and configuration of new servers, applications, etc.
  • Handle long-term development for Horizon Virtual Desktop environment, including AppVolume-based packaged applications, performance monitoring, regressive testing, and troubleshooting.
  • Performs system patching and maintenance, leveraging and developing knowledgebase information as appropriate.
  • Provide administration over all end user accounts and access, including new user setup, phone numbers, email accounts, and WorkspaceONE
  • SSO assignments. Ensures that appropriate policies are in place with regards to Mobile Device Management (MDM), to support all possible end-user workplace environments.
  • Leverages company systems (ie; StatusPage) to communicate all activities (maintenance, incidents, etc) across the organization.

Qualification & Experience:

  • Five (5) years of demonstrated experience in a number of information technology areas, such as: applications, networking & telecommunications, SQL databases, Dell server platforms, security applications (AV, Firewall, etc), alongside helpdesk engagement at the enterprise level or similar consulting experience.
  • Minimum of three (3) years of VMware platform experience (any track). Minimum 3 years of experience with firewall solutions (prefer Palo Alto).
  • Minimum 5 years of experience with Cisco. Some experience with IBM/AIX or Unix environments preferred, but not required.
  • A successful candidate should be able to demonstrate sufficient knowledge of general workplace computing, troubleshooting, and support, alongside a passion for continual improvement.

Job Details:

Company: United States Senate

Vacancy Type: Full Time

Job Functions: Cybersecurity

Job Location: Alexandria, VA, US

Application Deadline: N/A

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