Website Sierra College
Ensures continuous telephone system operations; installs, maintains, and provides technical and service support to District voice and data telecommunications systems, including cabling and fiber optic networks; coordinates, prioritizes, and performs telephone systems and equipment repair; and performs a variety of tasks relative to assigned area of responsibility.
- Troubleshoots telecommunications service and equipment problems; analyzes equipment problems using a variety of diagnostic and test devices.
- Creates, modifies, relocates, and deletes digital and analog ports and extensions for phones, fax machines, and modems, class of service assignments, least cost routing tables, automatic call distribution groups, digital ports, and system features such as pickup groups, forwarding destinations, hunt and speed dial groups.
- Plans, analyzes, and designs layout of telecommunications facilities and equipment; plans projects with end users and outside service providers.
- Determines speed, capacity, and configuration specifications and places all voice and data trunk orders with telecommunications service providers.
Schedules and prioritizes work orders and trouble tickets and allocates to technicians, assuring timely completion in accordance with customer needs; reviews work order and trouble ticket resolutions for completeness and accuracy.
- Prioritizes, coordinates, and performs installation and repair service orders as well as those for adds, moves, and changes; replaces or repairs faulty equipment such as telephone set, cabling, cards, protectors, or makes changes to systems database to correct problems; tests equipment for proper operation and features; orders and transports equipment, materials, and tools to sites.
- Installs, maintains, and troubleshoots fiber optic cabled systems; performs fiber optic engineering tasks including termination, splicing and testing, adhering to established standards and procedures; installs conduit, wire mold, cable racks, and trays to meet ANSI/EIA/TIA industry standards for cabling and cable terminations.
- Develops and maintains a schedule of preventative maintenance to include testing battery backup system for the PBXs, inbound/outbound trunks, and circuits for noise and frequency loss; tests District T-1 circuits.
- Makes cable connections on blocks, jacks, and terminals; makes cross connections, tags, or marks cable designation strips, blocks, and jacks; sets up, installs, and programs devices and equipment including digital, analog, and emergency telephone sets, modems, cell phones, and non-system devices; installs and sets up telephone lines for instructional or other activities; updates records.
- Responds to telephone system emergency situations such as service interruption, PBX system failure, power outages, and damaged cable.
- Coordinates with outside telecommunications providers for maintenance and repair of equipment and peripheral circuits as needed.
- Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Two years of college with major course work in electronics, telecommunications, or a related technical field.
- Six years of progressive experience in telephone systems design, installation, service, and repair.
- Principles, theories, methods, and techniques associated with the design, installation, repair and maintenance of complex telecommunication equipment.
- Telecommunications protocols and standards.
- Basic electricity and electronics used in telecommunications.
- Telephone and data wiring to current cabling standards (IE, fiber optic, CAT 5, 5e, 6 ANSI/EIA/TIA), termination, and testing specifications, and other wiring to industry standards and practices.
- Fiber splicing, fiber/connector preparation and testing.
- Voice mail systems including auto attendant, automatic call distribution and system administration.
- Microcomputers, common office productivity software, and custom applications for telephone operations.
- Human relation skills to communicate technical concepts to others, to develop and sequence a line of inquiry that enables problem solving, and to give individual orientations and explanations.
- Reading and writing skills to prepare schematics, descriptions, and reports.
- Math skills to analyze circuitry, understand and document numeric sequences, perform standard math computations, and record distances.
Company: Sierra College
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Rocklin, CA, US
Application Deadline: N/A