Wednesday , February 1 2023

Phoenix Airport Jobs For System Support Center

Website Phoenix Sky Harbor International Airpor

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

  • Assists front-line airport agents with real-time events with a wide range of support, including: functional Sabre, QIK ticketing, passenger check-in functions, irregular operations recovery planning, policies and procedures, coordinate with IOC, supporting Flight In Trouble related events and solving employees facing challenges with functions and tasks impeding their efforts
  • Supports process and technology changes triggered by ancillary related initiatives
  • Supports emergency drill functions and applications
  • Supports operational readiness issues such as: inop seats, aircraft routing changes, and limited schedule change functions (creation of charters, ferries and extra sections)
  • Provides virtual station customer processing support during system outages and failures
  • Serves as a centralized source of information for front-line airport agents
  • Supports test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
  • Supports core department responsibilities: phone support, re-accommodation planning, irregular operation resolution, and airport application release testing for QIK and Gate-Reader
  • Ability to work varied days/hours including holidays

Job Requirements:

  • Ability to adapt to changes, particularly to automated solutions
  • Ability to be highly organized
  • Knowledge of the airline reservations systems
  • Ability to work independently and willingness to own and effectively resolve problems
  • Ability to perform effectively and efficiently within a fast-paced work environment
  • Ability to effectively utilize applications/systems specific to position
  • Ability to be a team player and self-starter
  • ​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Ability to be highly motivated with positive attitude,
  • Ability to anticipate internal and external customer issues and preplan resolutions
  • Ability to clearly understand the impact of irregular operations and deploy sound solutions
  • Ability to recommend and make effective timely decisions

Job Details:

Company: Phoenix Sky Harbor International Airport

Vacancy Type: Part Time

Job Functions: Other

Job Location: Phoenix, AZ, US

Application Deadline: N/A

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