Thursday , February 2 2023

Sky Harbor Careers For Premium Customer Service Coordinator

Website Phoenix Sky Harbor International Airport

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

  • Document customer issues in the passenger name record (PNR)
  • Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
  • Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
  • Assist customers with their baggage, as needed
  • Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
  • Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
  • Provide timely resolution of customers’ travel issues
  • Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships)
  • Issue customer tickets (e.g., day of departure, reissues, future tickets)
  • Register customers and verify their access to club(s) and/or lounge(s)
  • Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
  • Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
  • Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
  • Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
  • Place customers on priority lists (e.g., upgrades, standby)
  • Provide premium customer service to all customers

Job Requirements:

  • ​High school diploma or GED
  • Must be able to read, write, fluently speak and understand the English language
  • Bilingual language skills required in some locations
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
  • Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
  • Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
  • Service-oriented and self-motivated with a high level of professionalism
  • Able to attend training classes in Dallas/Fort Worth, Texas
  • Prior customer hospitality experience strongly preferred
  • Maintain a well-groomed and professional appearance
  • Excellent communication skills

Job Details:

Company: Phoenix Sky Harbor International Airport

Vacancy Type: Full Time

Job Functions: Other

Job Location: Phoenix, AZ, US

Application Deadline: N/A

Apply Here

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