Website Smithsonian Institution
This position is in the Smithsonian Institution (SI), Office of the Chief Information Officer (OCIO). The office provides a variety of end-user IT support including desktop services, disseminates Smithsonian-wide information to customers, monitors, adherence to OCIO service level agreements, and administers, the IT service management ticketing system. More than one selection may be made from this announcement. Responsibilities As an IT Specialist (Customer Support), the incumbent will perform the following duties: Performing initial troubleshooting, resolving those problems that involve desktop hardware/software, networked and local printers, and telecommunication devices. Monitoring tickets assigned to other IT staff to assure that problems are resolved, and services are provided in a timely fashion. Alerting management to any instances where support from other IT staff appears to be inadequate. Applies knowledge of desktop operating systems, IT systems testing and IT security tools to diagnose problems with computer network infrastructure, email systems, and directory services as they apply to the most common aspects of the end-user computing experience.
- Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates, and evaluates alternative solutions, and makes sound recommendations.
- knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience
Company: Smithsonian Institution
Vacancy Type: Full Time
Job Functions: Others
Job Location: Washington, DC, US
Application Deadline: N/A