Tuesday , January 31 2023

CUSTOMER SERVICE REPRESENTATIVE 1 & 3 – State of Arizona Jobs

Website State of Arizona

Job Description:

This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is also responsible for timeliness and accuracy of work products, security and validation of documents, and works in coordination with Arizona Revised Statues and Department of Transportation policies and procedures.

Job Responsibilities:

  • Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts.
  • Essential Duties and Responsibilities include but are not limited to:
  • Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation.
  • Capture customer’s photo, signature, and application information for credential eligibility/ issuance.
  • Data entry and review is required.
  • Secure and protect all personal identity information (PII) and inventory.
  • Learn to process credentials and title work, which includes examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies and procedures.
  • Learn to participate in process improvement activities, including the use and application of the Arizona Management System (AMS). Identify potential gaps in process recommending solutions to gain efficiencies, reduce cost, and increase customer service.
  • Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history.
  • Learn to process credentials and title work, which includes examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies and procedures.

Job Requirements:

  • To stand or set for long periods and work outside when necessary.
  • Skills in communication both verbal and written with a customer centric focus.
  • To excel in an office environment including operating a PC, proprietary MVD software, and other office equipment.
  • Ability to adapt and embrace a changing environment, processes and procedures.
  • Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
  • Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures. Knowledge of or the ability to execute customer service principles and best practices

Qualification & Experience:

  • One year previous MVD experience in T&R and DL or upon successful completion of training and adherence to performance standards (typically 6 months)

Job Details:

Company: State of Arizona

Vacancy Type: Full Time

Job Location: Scottsdale, AZ, US

Application Deadline: N/A

Apply Here

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