Thursday , March 23 2023

State of Ohio Jobs in Department of Education For Customer Service Assistant 2

Website State of Ohio

Job Description:

The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:

Job Responsibilities:

  • Prepares reports and letters (Deceased Veterans Reports, Deceased Voter Registration Reports, routine customer service letters)
    researches and determines action needed in resolving complex problems, questions and complaints pertaining to pending or finalized legal actions, the initial registration of vital events, and status of pending inquiry
  • provides technical assistance to electronic data users including local health departments, coroners, funeral homes and hospitals
  • Emails business partners and makes updates in the Integrated Publlic Health Information System/Electronic Death Registration System support site, as needed
  • Reviews legal documents for completeness and accuracy, handles emergency requests and protects the privacy of confidential information of all Vital Statistics records

Job Requirements:

  • Experience working with computer software (e.g., Word, Excel)
  • Experience in handling difficult/angry callers
  • Associates or advanced degree in public relations or business
  • Experience in handling confidential information
  • Experience handling a high volume of incoming calls
  • Experience providing written and electronic communications

Job Details:

Company: State of Ohio

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Canton, OH, US

Application Deadline: N/A

Apply Here