Wednesday , February 1 2023


Website Texas Department of Motor Vehicles

Job Description:

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.  We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division, Fort Worth Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contact with the public. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Job Responsibilities:

  • Researches information from manuals and electronic resources to resolve advanced customer service problems, and collaborates with other agencies and divisions to provide information and services to external and internal customers.
  • Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and balances assigned inventory; reconciles any discrepancies and prepares financial reports.
  • Processes apportioned registration in person, by telephone and through the Texas International Registration Plan online application.
  • Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
  • Provides RTS application support.
  • Enters information into databases and approves or rejects issuance of requested documents.
  • Coordinates and participates in team meetings to contribute to the development of best practice procedures.
  • Assists with developing and providing training for TxDMV-VTR personnel.
  • Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
  • Assists with supporting the county tax office through on-site visits; communicating and interpreting TxDMV policy and programs; reviewing rules and regulations; assists with conducting audit oversight.
  • Performs other job-related duties as assigned.
  • Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents.
  • Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
  • Maintains advanced specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration, NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers and bonded title letters.

Job Requirements:

  • May be required to stand for short periods of time to make copies/faxes etc.
  • May require walking short distances to and from copier, fax, and to retrieve inventory.
  • May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
  • May be required to kneel for short periods of time to replace printing ink cartridges.
  • Proof of education and experience listed on the application.

Job Details:

Company: Texas Department of Motor Vehicles

Vacancy Type: Full Time

Job Functions: Other

Job Location: Temple, TX, US

Application Deadline: N/A

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