Thursday , February 2 2023

Union Pacific Careers Crew Dispatcher

Website Union Pacific Railroad

Job Description:

Join our team of Crew Dispatchers who dispatch Train, Engine and Yard crews to their job assignments! Crew Dispatchers assure prompt and professional handling of Train, Engine and Yard crew inquiries, requests and problem resolution. We are powered by our people, will you join our team?

Job Responsibilities:

  • Adhere to labor agreement and computer assisted calling procedures
  • Work in a professional environment and handle multiple internal customer interactions via phone, email and internal instant messaging; De-escalate demanding customer service calls and ensure that issues are handled appropriately
  • Coordinate work with corridor managers, train dispatchers and field managers under the supervision of a manager
  • Manage job vacancies and assign bulletins including applications, assignments and yard markup, where applicable
  • Generate reports and maintain records and files as needed
  • Deal with competing interests for available crew resources and look for solutions to daily issues while working as a member of a team
  • Assist in training employees in crew dispatch practices
  • Take ownership of demanding situations and work to find the optimal solution for UPRR and the individuals involved
  • Cooperate on requests for information from other departments on crew management services related questions
  • Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and effectively handle controversy
  • Ensure compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration (FRA) requirements
  • Perform other duties as assigned

Job Requirements:

  • Able to logically evaluate information to determine an appropriate course of action for resolving a problem
  • Able to perform coordinated movements to operate computer and other office machinery
  • Able to hear adequately to interact with clients and coworkers in person or by telephone
  • Able to visually read documents or computer screens for prolonged periods of time with periodic breaks

Qualification & Experience:

  • A Bachelor’s degree
  • Experience in Microsoft Excel at an intermediate level
  • Exhibit the following: strong interpersonal skills to communicate clearly in person and by phone

Job Details:

Company:  Union Pacific Railroad

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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